Privacy Policy

Personal data is any information that relates to an identifiable individual. When you create a FaithPilot user account, write a review, create a church account on behalf of your church, or otherwise use our platform, we may collect and process the following personal data about you:

• Contact information: Your name and email address or any other contact details you may provide to us from time to time.
• Device and location information: Your IP address, browser settings (the type of browser you use, browser language, time zone), and location.
• User account information: Your username, password, photo, location and preferred language.
• Church account information: Your password, your church name and domain, and certain other information you choose to add to your church profile, such as details about the type of services your company offers.
• Usage and profiling information: Your FaithPilot search history, how you’ve interacted with our platform, or emails we send to you, including the time you spend on our site, features or functions you’ve accessed, marketing emails you’ve opened and links you’ve clicked.
• Information about reviews and ratings, including:
  
  • Which church you reviewed.
  • Which service you reviewed.
  • Whether you wrote a service review, a location review, or a product review.
  • Your review content and star rating.
  • Your product photos or videos (if you provide them together with your product review).
  • The location of the church you reviewed.
  • The dates you wrote your review, made any edits, or deleted the review.
  • Your reference number, order ID or similar (if you or the church provided one).
  • If we ask you to provide information or documentation to verify your experience, and you send us such documentation, we will collect and process the documentation for the purpose/s stated in the request.
• Information about views, likes and how useful your review is for others: How many people read your review and how many people find your review “useful”. We also collect information if you click “useful” on someone else’s review.
• Information about reports and replies to reviews from your church account: Your name, church details, the information you state in the reply to a review, which review you reported, the reason for the report, the date of the report.
• Your verification data:
• Information about whether your user account or your church domain is verified (your verification badge).
• Data provided during the verification process for consumers and verification process for church:
  
  • Your first and last name.
  • Images of the documents you submitted.
  • Number and date of expiry of the documents you submitted.
• Information about questions you asked on a churches website:
  
  • Which church you asked a question.
  • The product you asked the question about.
  • The content of the question.
  • The date you asked the question.
  • The churches response to the question.
• Data provided via the “Find Reviewer” tool: Find Reviewer lets churches reach out to reviewers to find out more information about them and their experiences. We collect the information that you decide to disclose to the church, including but not limited to your: full name, phone number, email address, and reference ID.
• Preferences information: Selected preferences associated with your account, including specific consents you have given or declined, newsletters or similar email preferences and cookies containing your preferences.
• Communication information: Includes communications we receive from you such as review notifications, feedback, help requests and queries via email, and other electronic communication methods, as well as metadata associated with those communications, such as time and date.
• Call recordings: All inbound and outbound telephone calls made to or by FaithPilot may be recorded for training, quality control and compliance purposes. Personal data (for example, name and contact details) revealed during a telephone call will be digitally recorded to deliver appropriate services.
• Information from other services, including social networks: You can connect your FaithPilot profile with your social media profiles, for example, Facebook (“social network”). When you do this, we automatically collect selected information about you from your social network, depending on what information you have made available on that social network and your privacy settings for sharing such information on that social network. We may collect the following information:
  
  • Name and/or username
  • Email address
  • Profile photo

Before your request to connect your FaithPilot profile with a social network profile is carried out, you’ll be told which information we will collect from that social network. You can disconnect your social network profile from your FaithPilot profile via your FaithPilot account at any time. FaithPilot will then remove your social network unique ID, and disconnect/revoke FaithPilot from your social network. However, your social network profile picture will remain on your FaithPilot profile unless you change it and we will retain your name and email address.

We ask you not to share any sensitive personal documents or personal data with us, such as information revealing ethnic origin, religious beliefs, or health information, of yourself or others.